Refund policy

Returns and Refunds Policy

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition in which it was received, unused, with its original tags and, whenever possible, in its original packaging. You will also need to provide proof of purchase.

To request a return, please contact us at:

infoequipoelue@use.startmail.com

Returns must be sent to the following address:

Calle Unió 16, 08001 Barcelona, Spain

If your return request is accepted, we will provide you with the instructions needed to complete the return. Items sent back to us without first requesting and receiving authorization will not be accepted.

If you have any questions regarding a return, please contact us at:

infoequipoelue@use.startmail.com

Return Shipping Costs

Unless the product arrived defective, damaged or different from the item ordered, return shipping costs shall be borne by the Customer.

If the return is caused by an error on our part or by a defective product, Miune shall cover the reasonable costs associated with the return.

Damage, Issues and Incorrect Orders

Please inspect your order as soon as you receive it.

If the product arrives defective or damaged, or if you receive an incorrect item, please contact us as soon as possible so we can assess the issue and provide an appropriate solution.

Products Not Eligible for Return

Returns may not be accepted in the circumstances provided for by applicable law, including:

  • Products made to the Customer’s specifications or clearly personalized.

  • Perishable products.

  • Hazardous materials, flammable liquids or gases.

  • Products that cannot be returned for health or hygiene reasons when delivered sealed and unsealed by the Customer after delivery.

These exclusions shall only apply where legally permitted and shall not limit the Customer’s mandatory consumer rights.

If you have questions about whether an item is eligible for return, please contact us before making your purchase.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different item, you must request a return of the product received and place a separate new order once the return has been approved.

Right of Withdrawal for European Union Consumers

If your order is delivered to a country within the European Union, you have 14 calendar days from the date you receive the product to exercise your right of withdrawal without providing a reason.

To exercise this right, you must communicate your decision within the applicable period and return the product in the condition in which it was received, with all included accessories and, whenever possible, in its original packaging.

You may inspect and handle the product only to the extent necessary to establish its nature, characteristics and functionality. You may be responsible for any reduction in value caused by handling beyond what is necessary for this purpose.

Nothing in this Policy limits any mandatory rights granted to consumers under applicable law.

Legal Guarantee

All physical products sold through Miune are covered by the legal guarantee applicable under current consumer protection legislation.

If a product has a manufacturing defect, arrives damaged or does not correspond to the product purchased, the Customer may contact us to request an appropriate solution in accordance with applicable law.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued using the same payment method used for the purchase.

Approved refunds will be processed within a maximum of 10 business days following approval of the return.

Please note that your bank or payment provider may require additional time to reflect the refunded amount in your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:

infoequipoelue@use.startmail.com